Refund Policy - Aryavarta Shopee

At Aryavarta Shopee, customer satisfaction is our top priority. We strive to provide the best shipping services and ensure that your items are delivered safely and on time. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting them.

Eligibility for Refunds

Refunds may be provided in the following cases:

1. Cancellation Before Pickup:

   • If you cancel your shipment request before the pickup has been scheduled, you may be eligible for a full refund.

2. Service Not Rendered:

   • If your shipment is not picked up or processed by Aryavarta Shopee, you may request a refund for the amount paid.

3. Delayed Delivery:

   • If your shipment experiences delays beyond the agreed timeframe due to reasons within our control, a partial or full refund may be considered.

4. Lost or Damaged Items:

   • In the unfortunate event that your shipment is lost or damaged while in transit, we will review the case and issue a refund in accordance with our insurance and claims policy.

Non-Refundable Scenarios

Refunds will not be provided in the following cases:

1. Cancellation After Pickup:
   • Once the shipment has been picked up, cancellation and refunds are not allowed.
2. Customs Delays or Seizures:
   • Delays or issues caused by customs clearance are beyond our control and are not eligible for refunds.
3. Incorrect or Incomplete Information:
   • Refunds will not be issued if delays or issues arise due to incorrect addresses, incomplete documentation, or other errors on the part of the customer.
4. Acts of Nature or Force Majeure:
   • Delays caused by natural disasters, weather conditions, or other force majeure events are not eligible for refunds.

Refund Process

1. Submit a Refund Request:

   • To initiate a refund, contact our customer support team at [support email or phone number]. Provide your shipment details and the reason for the refund request.

2. Review and Verification:

   • Our team will review your request and verify the circumstances. We may ask for additional information or documentation to process the request.

3. Approval and Processing:

   • Once your refund is approved, the amount will be credited back to your original payment method within 7-10 business days.